top of page

Publications

Customer Retention 2023

Chief Executive

Read More

Why Gratitude

Chief Executive

Read More

Pursuit of Purpose

Loyalty Management

Read More

Change-Rejection Personalities

Chief Executive

Read More

Leader's Existential Question

Chief Executive

Read More

The Excellence Myth

CRM Magazine

Read More

Employee-Led Cultures

Chief Executive

Read More

When to Part Ways

HBR Article

Read More

Quiet Quitting - New Branding

Chief Executive

Read More

The Right Customer

AMA Article

Read More

Discover Your Purpose

My Customer

Read More

Customer Experience & Change Resilience

My Customer

Read More

Next is Now

Sample chapter

Read More

Customer Persona

My Customer

Read More

Next Evolution for Customer Experience

My Customer

Read More

Videos

videos
bottom of page