Publications

Next is Now

Sample chapter

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Customer Persona

My Customer

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Next Evolution for Customer Experience

My Customer

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Why Gratitude

Chief Executive

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Pursuit of Purpose

Loyalty Management

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Change-Rejection Personalities

Chief Executive

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The Excellence Myth

CRM Magazine

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Employee-Led Cultures

Chief Executive

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When to Part Ways

HBR Article

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The Right Customer

AMA Article

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Discover Your Purpose

My Customer

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Customer Experience & Change Resilience

My Customer

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Videos